We will resolve all the doubts you have

We have the widest menu of excursions, tours, activities, and tourist services.

The price you see is the price you pay, there are no taxes or hidden fees.

You have a guarantee for bad weather.

Cancellation policies that are in your favor.

We have the safest payment systems in the world (PayPal) where no one sees your banking information.

It's the best way to secure your reservations before arriving at the destination, and not to arrive and be surprised to no longer find available spaces for the Hotel or the tours you wanted to do.

With us, you will find the best combinations of tours, and by buying 2 or more tours as a package, you always save.

Booking tours and services in advance always saves you time and money. When you have already booked your excursions and activities upon arrival at the destination, you will dedicate 100% to enjoying your vacation instead of wasting time looking for who can give you secure information and queuing to buy tours at hotels.

You have the guarantee of buying from a legally established company registered with the Secretary of Tourism of Mexico and with more than 16 years in the market of selling tours online.

If you have Mexican credit cards, you can pay in 3 or 6 months without interest in the purchase of tours with a minimum amount of $3,000 MXN. Or if you prefer, pay up to 18 months in fixed installments applicable to any of our services with participating cards, or you can also book and pay by bank transfer or at convenience stores such as OXXO or 7-ELEVEN through Dinero Mail.

When making a reservation online, you will have the option to make payment by Credit Card through PAYPAL. In either way, you will receive your payment confirmation immediately. Subsequently, and within less than 24 hours, we will contact you via email, sending your Electronic Tour Tickets or any service with your confirmation code where you will find the schedule for pick-up at your hotel or the schedule and departure point of the tour. Or in the case of a hotel reservation, the name and address of the hotel you have booked. You must print this Electronic Ticket and bring it to deliver it at the time of registration, or when boarding the vehicle or boat. This will also have a unique confirmation number, service coupon number, and telephone numbers and address of our offices for any questions.

We recommend making the reservation as far in advance as possible so that you can take it on the day you want. Normally, and depending on the service and the season, there will be no availability between 5 to 6 days before the date, in addition to the fact that many of the tours do not operate daily. If making a reservation the system does not confirm immediately, it may be for two reasons:


Because you are making it 24 hours before the service date, and for security, it will not confirm. In this case, we recommend calling by phone or contacting us through CHAT, email, and we will do everything possible to get you space(s) for the date you want.

Because the Tour or service does not operate on the date you are booking, and what you will have to do is put a valid operation date.

When purchasing with Cancun All Tours, you have a BAD WEATHER GUARANTEE:


If you wish to change the tour date due to bad weather conditions, you can do so up to 24 hours in advance, and there will be no charge.

1.-PAYMENT WITH CREDIT CARD ONLINE and to provide greater security and confidence, we use the services of the safest online financial transaction processing companies in the world, which are PAYPAL.

2.-PAYMENT WITH CREDIT CARD THROUGH ACCEPTANCE OF CHARGE LETTER You would receive a charge acceptance form for credit card, which you will have to fill out, sign, and scan and send along with a copy of the credit card on both sides and a copy of an official identification.

3.-BANK TRANSFER OR DEPOSIT TO THE FOLLOWING ACCOUNTS:

Deposits or bank transfers in Dollars from anywhere in the world
Bank: Banorte
Account number: 0155770805
Swift Code: MENOMXMT
Branch 3309
In the name of: Viajes Turismo y Aventura S.A. de C. V.


Deposits or bank transfers in Pesos from Mexico:

Bank: Banorte
Account number: 00169300254
Branch: 3309
In the name of: Viajes Turismo y Aventura S.A. de C. V.
For transfer No. Clabe: 072691001693002547


Deposits or bank transfers in Dollars from Mexico

Bank: Banorte
Account number: 0155770805
Branch: 3309
In the name of: Viajes Turismo y Aventura S.A. de C. V.
For transfer No. Clabe 072691001557708055

If you have a foreign credit card (Non-Mexican), you should use PayPal because it is a quick and secure way to make financial transactions online. By using PayPal, your financial information is not visible to anyone, as the person or company to whom you send money only sees your email address. With Paypal, you can use your credit card, debit card, or bank account without showing your account numbers. It is possible to link the credit card or bank account to your PayPal account when registering, so you will no longer need to enter the card number or address each time you buy. You just have to identify yourself in PayPal and pay quickly with a few clicks.

Anyone with a credit card or bank account from almost anywhere in the world, including Mexico.

To all individuals with a participating MEXICAN CREDIT CARD, and only for the purchase of tours greater than $3,000 Mexican pesos.

Our Hotel Cancellation Policies are:

Cancellations up to 15 days, full refund.
14 to 7 days, 15% charge on the total amount.
6 to 2 days before the hotel arrival date, 50% charge on the total amount.
1 day before or simply not showing up (No show), there will be no refund.


Cancellations must be made in writing directly with your sales executive or in writing to the following email address: reservations@cancunalltours.com to be valid. Our Tour Cancellation Policies are:

Cancellations up to 48 hours before the tour departure time; full refund.
47 to 36 hours before the tour departure time; 80% refund.
35 to 0 hours before the tour departure time or simply not showing up (No Show); there will be no refund.


Cancellations must be made in writing directly with your sales executive or in writing to the following email address: reservations@cancunalltours.com to be valid.